SUBSCRIBING WITH US
When placing an order with us, you are required to select the milk variant of your choice and start the subscription from the wished date . You have to make an advance payment for your milk subscription which will reflect in your app or can be requested by an email .
The advance payment can be made via neft transfer / cash or cheque at outlet / application . Please mention your registered contact number in the narration of any mode of transaction .
If advance payment is not done , then the supply will not start and will be on hold until advance is received .
Delivery will be made as per our fix delivery timings between 6am to 8am . We do not commit to deliver in fixed time slots . Any complaint regarding non deliverance / delays / damage must be informed on the same day between 8am to 10 am .
The prices are reviewed periodically and are subject to change .
Customer must make the payment by 5 th of every month to enjoy hassle free services.
Payment can be made online through our Mobile App. This is an automated payment system. Payment can also be made by handing over the cheque/ cash to your nearest outlet and collect a receipt of the same . Cheques should be on favor of SNA Milk and Milk Products Private Limited.
Physical collection of payment (Cash/Cheque) is chargeable i.e. RS 20 per invoice and is done strictly in the morning at the time of delivery . Customer must take the receipt of payment from the delivery boy on payment .
If consumer makes payment at our nearest outlet , then the customer doesn’t have to pay additional Rs 20 charge .
Incase of payment failure, we are not liable for the same.
If your cheque happens to bounce due to insufficient funds or any other technical reason like signature mismatch, you would have to additionally bear Rs 200 as penalty fee charges.
If you no longer require milk because of any reason please call us on +91 9260605353. If there is any outstanding, settlement needs to be done within 10 working days.
If, any rescheduling please inform us between 9AM TO 5PM through any of the following mode:
Desifarms Mobile app
Please avoid using any digital platform like Facebook, twitter,Instagram for rescheduling of milk order . Kindly do not email us the order changes or give any information / order changes to the delivery boys.
If you don’t receive milk please call us on +91 9260605353 between 8.00 am to 10.00 am in the morning of that particular day only . Complaints regarding non delivery will not be accepted on the next day .
We make every effort to keep the mobile app/website up and running smoothly. While we endeavor to ensure that this Mobile app/website is normally available 24 hours a day, we will not be liable if for any reason this Website/mobile app is unavailable at any time or for any period.
Access to this Website/mobile app may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Each registration is for a single user only. We do not advise you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
While we endeavor to ensure that the information on this Website/mobile app is correct, we do not warrant the accuracy and completeness of the material on this Website/mobile app. We may make changes to the material on this Website/mobile app, or to the products and prices described in it, there will be a notice on the site advising you of this.
NOTHING IN THESE TERMS AND CONDITIONS AFFECTS YOUR STATUTORY RIGHTS.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website/mobile app results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website/mobile app, or the use by any other person using your registration details.